Kualitas Pelayanan Kesehatan di Puskesmas Lolobata Kabupaten Halamahera Timur: Studi Deskriptif Kuantitatif

Abstract

Background: Community Health Centers are the first health service institutions that provide equitable and affordable services, especially in rural areas. Community Health Centers play a role in improving public health through preventive, promotive, curative and rehabilitative services. Common patient complaints include long waiting times and slow service processes. Porpuse: to obtain an overview of the quality of health services at the Lolobata Community Health Center, East Halmahera Regency. Method: This research used quantitative descriptive methods, with 53 respondents. The questionnaire used consists of 28 questions to measure five dimensions of service quality: tangibles, reliability, responsiveness, assurance, empathy. Results: show that all dimensions of health service quality (tangibles, reliability, responsiveness, assurance, and empathy) at the Lolobata Community Health Center were rated in the good category by 53 respondents (100%). Conclusion: The quality of health services at the Lolobata Community Health Center. Overall, it is rated in the good category, covering all dimensions: physical evidence, reliability, responsiveness, assurance and empathy. To maintain the quality of service at the Lolobata Community Health Center which is always good, it is necessary to increase human resources (HR), improve facilities and infrastructure, improve administrative management, focus on patient satisfaction, provide health education to the community and carry out regular performance evaluations.